Support
How can we help?
Inside the app you’ll also find a full guide: open Us › Help › How Twoa works.
Getting started
How do we pair?
One of you taps Begin, sets up your space, and shares the 8-character key. The other taps “I already have a key” and types it in. Keys expire after 24 hours; you can make a new one any time.
The key isn’t working.
Check it’s the newest key and hasn’t expired. Letters and numbers that look alike (like O and 0) aren’t used, so type exactly what you see. After several wrong tries, joining pauses for an hour to keep spaces safe.
When does tonight’s question arrive?
At the time you chose, 8:30 or 9:30 PM in your time zone. Change it with the settings icon at the top of Us.
Which phones does Twoa work on?
Twoa is made for iPhone. You both need it installed to share a space.
Using Twoa
Can my partner see my answer before they answer?
No. Answers stay hidden until you’ve both answered, then they open together.
What if my partner doesn’t answer tonight?
Your answer waits for them. You can send a gentle nudge from Home. Your streak grows only on nights you both answer.
How does the streak work?
It counts the nights in a row you’ve both answered. Tap the flame on Home to see it. You can turn on a late-evening reminder in the settings at the top of Us.
What are challenges?
In Grow there are seven challenges of seven nights each: Curiosity, Gratitude, Dreaming, Play, Repair, Money and Closeness. Each has one small prompt a night, and finishing one unlocks the next.
What is Twoa Coach?
A private helper for conversations that feel hard. Replies are written by AI (Claude, by Anthropic). It isn’t therapy. How we use AI.
I’m not getting notifications.
Check that notifications for Twoa are on in your phone’s Settings, and that Focus or Do Not Disturb isn’t hiding them.
Subscriptions
How do I cancel Twoa+?
On your iPhone: Settings › your name › Subscriptions › Twoa › Cancel Subscription. More about subscriptions.
I got a new phone. How do I get Twoa+ back?
Open the Twoa+ screen in the app and tap Restore, using the same Apple ID.
Can I get a refund?
Purchases go through Apple, so refunds are handled by Apple at reportaproblem.apple.com.
Privacy and your account
Who can see our space?
Only the two of you. What you ask Twoa Coach stays private to you. Read the privacy policy for the details.
How do I leave our shared space?
Go to Us › Account › Leave this Couple Space. Sharing stops straight away.
How do I delete my account?
Go to Us › Account › Delete my account. Here’s exactly what gets deleted.
I don’t feel safe.
Please see our Safety page for support lines and how to leave quietly.
Contact us
Email [email protected]. Please include what happened and the model of your phone. Never send us your pair key or passwords.